Portfolio

Strategic plan for airtel outlets

  • 100+ customer service outlets. 550+ customer executives hired
  • CSAT score of 90%. Offer Certified Trainings
  • Connected points of sales. Mobile & Web to store
  • Budget 950 000 000 FCFA annually
  • Since 2009 (R Congo, DR Congo, Niger, Burkina Faso)

Client: Airtel
Date: septembre 11, 2018
Service: Shop Management